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Frequently Asked Questions (B2B FAQ)

• Q1: What is your Minimum Order Quantity (MOQ) for international shipments?

  A1: To optimize international maritime freight economics for our clients, our standard B2B MOQ is one 20ft shipping container (carrying a maximum payload of approximately 25 to 27 metric tons, depending on destination port weight limits). However, we specialize in container consolidation. You can mix various products—such as pallets of retail-ready Decorative Gravel and several large Black Zen Stones—within the same container to perfectly balance your project inventory.

• Q2: How do you guarantee visual consistency for massive commercial projects?

  A2: Visual continuity is our hallmark. Unlike fragmented brokers, Orinstone manages extraction directly at the mountain seam. For massive volume orders, we guarantee that all your stones are excavated from the exact same continuous geological stratum, ensuring identical mineral texture, weathering patterns, and color profiles across your entire multi-acre development.

• Q3: What is your standard production and processing lead time?

  A3: Standard orders are processed, washed, and securely crated at our Yanwashan base within 14 to 21 days from order confirmation to port departure. Highly customized orders, such as precisely drilled water-feature monoliths or bespoke sizing, may require an additional 7 to 10 days of precision engineering.

• Q4: Do you handle the export customs clearance?

  A4: Yes. Our logistics team handles all mandatory export documentation, including ISPM-15 wooden packing fumigation certificates and Chinese export customs clearance. We offer flexible shipping terms (FOB, CIF, or DDP to select regions) to integrate seamlessly with your preferred freight forwarding arrangements.